Refund policy

Returns & Order Issues 

We want you to be pleased with your EIK Home Collection purchase. Eligible items may be returned within 7 days of delivery.

To be eligible for a return, merchandise must be unused and in same condition in which it was received, with original tags attached and original packaging included. Proof of purchase is also required. 

To request a return, please contact Customer Experience within the return period. Once your return request has been reviewed and accepted, you will receive instructions on how and where to send your return. Customers are responsible for return shipping costs. Items returned without prior authorization will not be accepted. 

For return questions or to request a return contact returns@eikhomeco.com

Damages/issues 

Every EIK, order is carefully inspected before shipment. Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective or incorrect.

When contacting us please include your order number and photos of the item and packaging, when applicable, so we can evaluate the isssue and work toward an appropriate resolution.    

Exceptions & Non-Returnable Items

Certain merchandise is not eligible for return, including custom, personalized or special-order items. All returned merchandise must be in original condition as received.

Items will not be accepted for return if they: 

• Have been used, altered or damaged after delivery
• Are stained, soiled or exposed to pet hair, smoke, perfume or other fragrances 
• Are custom-made, personalized or special order products
• Are identified as Final Sale 

Items featured in The Collection Edit are considered Final Sale and are not eligible for return or exchange.

Sale merchandise outside of The Collection Edit remains subject to our standard return policy unless specifically identified as Final Sale.

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

Please contact Customer Experience if you have questions regarding the return eligibility of a specific item.

Exchanges

The availability of exchange items cannot be guaranteed due to limited quantities and changing inventory.

The fastest way to receive a different item is to return the eligible in accordance with our return policy and place a new order for the desired item.

If you need assistance determining whether an item is eligible for return or exchange, please contact Customer Experience.

Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not already been processed or shipped.

To request a cancellation, please contact Customer Experience as soon as possible. Once an order has been entered processing or has shipped, it can no longer be cancelled and will be subject to our standard return policy.

If a cancellation is approved, the refund will be issued to the original method of payment.

Final Sale items, including Items featured in The Collection Edit are  not eligible for cancellation once an order has been submitted.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original method of payment. Please allow time for your bank or credit card company to process and post the refund to your account.

Original shipping charges and return shipping costs are non-refundable, unless the return is the result of an EIK Home Collection error or an item was received damaged or defective.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact Customer Experience. 

 Shipping 

For information regarding order processing, shipping options, tracking and delivery, please review our Shipping & Delivery Policy.

 

BUSINESS MAILING ADDRESS                                                                                         

ELEGANCE IS KEY HOME COLLECTION                                                                                       

2501 CHATHAM ROAD, SPRINGFIELD, ILLINOIS 62704

 

PLEASE NOTE: DO NOT SEND RETURNS TO THIS ADDRESS. 

RETURNS          

The above location accepts mail only and cannot receive return packages.

All returns require prior authorization from EIK Home Collection. Please do not send merchandise back without first contacting Customer Experience. 

Once a return has been reviewed and approved, you will receive instructions, including the appropriate return destination. Unauthorized returns or packages sent to the business mailing address above cannot be accepted.